Return policy
Return and Refund Policy – AirEly
Last Updated: June 17, 2026
At AirEly, we place great value on quality and customer satisfaction. However, if an item does not meet your expectations, we will gladly help you find a suitable and fair solution.
🔁 Returns
You can request a return within 30 days of receiving your order.
Conditions for a return:
• The item is unused, unworn, and in perfect condition.
• The original packaging and all tags are present.
• Proof of purchase or an order number is provided.
Returns due to size discrepancies are generally excluded, as our products are subject to hygiene and quality standards. If you have any questions about choosing a size, our customer service will be happy to assist you before your purchase.
To initiate a return, please contact us beforehand by email:
⚠️ Important: Returns without prior authorization unfortunately cannot be processed.
The cost of return shipping is generally borne by the customer, unless explicitly agreed otherwise or legally required.
After reviewing your request, we will inform you about the next steps.
🛠️ Problems, Damages, or Incorrect Items
Please check your order immediately upon receipt.
Should an item be:
• damaged,
• defective,
• or not match the ordered goods,
please contact us immediately at:
Our team will investigate the matter and strive to find a suitable solution for you as quickly as possible.
🚫 Non-Returnable Items
Returns are excluded for:
• Personalized or custom-made products
• Personal care and hygiene items
• Gift cards
• Discounted items (Sale)
• Perishable goods or hazardous materials
Please feel free to contact us before purchasing if you are unsure whether an item is returnable.
🔄 Exchanges & Size Consultation
Direct exchanges are not offered.
The easiest way to get a different size or variant is to place a new order.
👉 Our Tip: Contact us beforehand – we will be happy to advise you on choosing the right size to avoid unnecessary returns.
🇪🇺 Legal Right of Withdrawal (EU – 14 days)
Customers within the European Union have the legal right to withdraw from their order within 14 days of receipt without providing a reason.
Conditions:
• The item is unused.
• The original packaging is present.
• All tags are attached.
• Proof of purchase is available.
To exercise your right of withdrawal, please contact us by email:
💰 Refunds
After receiving and inspecting the returned item, we will inform you of the decision regarding the refund.
If approved, the refund will be processed within 10 business days using the original payment method.
💳 Note: Processing by banks or payment providers may take additional time in individual cases.
🤝 Our Goal
Our goal is to handle every request fairly, transparently, and with a focus on customer satisfaction. If you have any questions about your order, our customer service is always available to assist you.